Brand-specific Knowledge (4)
This folder offers deep dives into each individual brand’s unique product lines, FAQs, and return/troubleshooting protocols. Agents can quickly locate information specific to Benevolent Nourishment, La Pure Cosmetics, Bioniva, Old School Labs, and Pets Are Kids. Key Topics Covered: -Brand Overviews (Target audience, product categories) -Detailed Product Information (SKUs, usage instructions, disclaimers) -Troubleshooting & Returns (Brand-specific common issues, solutions) -FAQs & Customer Tips (Most common questions and best practices)
SOPs & Process Library (9)
This is the go-to repository for all Standard Operating Procedures (SOPs) — from creating Shopify returns, to processing Amazon refunds, to fulfilling orders via third-party tools. Organized by platform or type of process, these step-by-step guides ensure consistent, accurate execution of tasks across the entire team.