Check delivery status for Shopify orders

Created by Kim Santos, Modified on Wed, 26 Mar at 4:54 AM by Kim Santos

Purpose/Goal

There are times when the shipping update is delayed. And some customers will e-mail us asking about the whereabouts of the package. This SOP will show how to get the latest update and tracking number of the package.

Resources Needed

Seller Central
Shopify Order ID

Knowledge Base

Attach Loom Video of SOP Being Done

Overview of Steps

Step 1 - Get the Shopify order ID and paste in Seller central “manage order”

Step 2 - Paste it in this format Shopify #1234. Then click “search”

Step 3 - You may check on the shipping event details or click the tracking number, and you may also forward it to the customer.

NOTE:
If the order was delivered late, on the same page, you can find “need help” and click it to open a case and follow up on the delivery of the product.