Creating Shopify Customer Returns

Creating Shopify Customer Returns 

Learn how to make return authorizations for customers who order through our website.

Purpose/Goal

The purpose of creating a return authorization for a customer and allowing them to return an item is to provide good customer service and increase customer satisfaction. It also helps us maintain a good reputation and build trust with our customers.

By allowing customers to return items, we demonstrate that we value customers' needs and are willing to rectify any issues or problems they may encounter with our products. A return authorization process provides a clear and organized way for customers to initiate a return, which can help minimize confusion and frustration on both the customer's and the business's end.

Furthermore, we can learn from customer feedback and improve our products and services by processing returns and providing refunds or exchanges. This can lead to better customer retention and ultimately increased profitability.

Resources Needed

• Shopify

• Amazon Seller Central

• Person: Customer Service Representative

Knowledge Base

• https://docs.google.com/file/d/1NI_bjb3rnmS7BFJ6FWRAh3ouxNRi_kAh/edit

Attach Loom Video of SOP Being Done

• [Video]things

Create an MCF return

1. In Seller Central, on the Orders menu, click Manage Orders.

2. On the Manage Orders page, click Advanced Search.

3. In the Search drop-down list, make sure Order ID is selected. In the Search Order ID text box, enter the order ID for the item to be returned. Click Search.

4. On the Manage Orders page click the order ID.

5. On the Order Details page, click the Create Customer Return tab.

6. For each item in the order to be returned, select Return Quantity and Return Reason.

7. Click Submit to generate the RMA and return shipping label.

8. Send the RMA and shipping label to your customer so they can prepare the return package.

Track an MCF return

1. Follow steps 1-4 above.

2. On the Order Details page, click the Return Status tab to view the status of a return.

After the return package is processed at a fulfillment center, the return status will show as Processed. If the item is, for example, damaged by the customer, there will be additional details in the Disposition column.

Take note of the naming format per Brand. For OSL, it starts with OSL and for Benevolent and La Pure it starts with Shopify #1233 (Shopify + order number)

• Track if the return is received. Ask your immediate supervisor if there is a spreadsheet that they use to track it.