Creating a Return Label in Shopify

Creating a Return Label in Shopify 

Purpose/Goal

The objective of this SOP is to walk you through successfully creating a return in Shopify. Return label in Shopify is used when customers used that route or requested a return via Shopify.

Resources Needed

●  Shopify

●  Customer Service Process FAQs (Question 4)

●  Gorgias

Loom Video of SOP Being Done

• https://www.loom.com/share/befbef1d7de94ee8805f189752443fd2?sid=e3bcbefa-ce2b-456b-a747-ed915aaafb76

Step 1 - Create Return Label

Step 2 - Email the Customer & Attach the Label

BEFORE YOU START: Make sure you have the correct order opened up in Shopify before you start. 

1. Click more actions

2. Click Create Return label

3. Click the correct return place, 

   1. If we see the order was merch and shipped from EZ Promo (check tracking info), we return it to EZ Promo, and everything else goes to the Moreno, CA warehouse. 

4. Keep expected package dimensions and weight (Shopify will automatically adjust the price and dimensions once the customer returns items)

5. Select the cheapest label 

6. Click Create Return label

7. Click On the Copy Link

   1. Open a new tab, paste the link, and then download the label.

8. Click on Done button.

BEFORE YOU START: Please ensure you downloaded the label before emailing the customer back. 

1. Attach Label to message 

2. Use the “Return Label Attached” template and send the response.

●  Always double-check your steps in Step 1 to ensure the label was created correctly. As long as the correct product and order are selected, you should be good to go.