Extending TikTok Order Fulfillment

Created by Kim Santos, Modified on Wed, 26 Mar at 6:16 PM by Kim Santos

Extending TikTok Order Fulfillment

Purpose/Goal

To avoid automatic cancellation, we're extending the processing time for customer orders.

Processing time is the time sellers need to prepare packages and complete the handover process to carriers.

Resources Needed

TikTok Shop Seller Center

Knowledge Base

[Video link] - where can they go to learn more? YouTube? Video from Amazon Course?
Best to attach videos on here

Attach Loom Video of SOP Being Done

[Video]

Overview of Steps

Step 1 - See alerts

Step 2 - Select “email customer” from the dropdown menu on the shipping overdue page

Step 3 - Send your email

Step 1

On your seller center homepage, you will see an overview of the key daily tasks for your shop like the picture below. Click on “urgent” order alerts
On the "Manage Orders" page, find and select "Shipping Overdue" orders that require an extension.

Step 2

When an order's processing time is overdue, a "Send email" option will appear in the dropdown menu.Action Item
Click “Send email”

Step 3

Choose a new processing time, preferably 5 business days. The rest of the email will be filled in automatically.
Scroll down to see the pre-populated template

Hit “send”