Review Request Strategies for TikTok Shop
Purpose/Goal
Requesting reviews is a valuable strategy for businesses to gather feedback, build trust, improve SEO, identify areas for improvement, and enhance customer relationships. By collecting and analyzing customer reviews, businesses can gain insights into customer satisfaction, tailor their offerings, and demonstrate their commitment to providing excellent service.
Resources Needed
TikTok Shop Seller Center
Knowledge Base
[Video link] - where can they go to learn more? YouTube? Video from Amazon Course?
Best to attach videos on here
Attach Loom Video of SOP Being Done
[Video]
Step 1 - Find the Oldest Completed Order
Navigate to Orders: Go to the "Orders" tab in your TikTok Shop dashboard.
Filter for Completed Orders: Select "Completed Orders" to view only finished transactions.
Sort by Time: Sort the orders by "Time Created" from oldest to newest.
Step 2 - Send the Review Request
Open Chat: Locate the oldest order and click on the "Contact Buyer" option.
Use Review Template: Paste or type the review request template from the "Review Template" tab of your TTS Review Tracker Sheet.
Send and Close: Click "Send" to send the message, then close the chat window.
Step 3 - Update the Tracker
Record in Tracker: Update your TTS Review Tracker Sheet to reflect the sent review request.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article