Customer Service Essentials (0)

This folder houses the core guidelines and frameworks for day-to-day customer support activities. It covers company-wide policies, standard procedures, response time SLAs, and templates for communicating with customers. Whether you need to know how to greet a customer or handle basic inquiries, this is the first stop for every support agent. Key Topics Covered: -Policies & Procedures (Shipping, Returns, Refunds) -Handling Customer Inquiries (Tone, Escalation Steps) -Ticket Management & Tools (Freshdesk workflow, macros, collaboration)